Box Office

The MACC Box Office

PLEASE NOTE:


Facility fees and/or handling charges will be added to every ticket purchased through The MACC Box Office. We thank you in advance for understanding that these fees and charges help to offset the costs of operating Maui Arts & Cultural Center.

Refund & Exchange Policy: Tickets will be refunded only for cancelled performances. Due to the nature of live performing arts, programs are subject to change, sometimes without prior notice. In this event, tickets will be exchanged for a new date of the same performance.

Special Needs: MACC is fully compliant with ADA guidelines, and all performance venues are accessible to individuals with disabilities. Please inform the Box Office of any special needs for you or your party when ordering tickets. For detailed information, click here:  IWD accessibility.


PUBLIC NOTICE:  Public areas at MACC events may be photographed and/or videotaped for promotional and archival purposes. This may include the stage/performance areas as well as all audience areas. Your presence constitutes consent that your image may be used without compensation or legal counsel. No images from MACC events are to be used in any form to promote third party and/or commercial enterprises.

LOST & FOUND
Policy: Maui Arts & Cultural Center is not responsible for any items left behind by patrons. However, when items are found on the premises after concerts or events, we offer assistance in returning the items to their owners.

Procedure
  • Volunteers/staff will record items in the Lost & Found log, which is located at the reception desk in MACC's Administrative Office.
  • Staff/volunteers will make every attempt to contact the owner of the item, if sufficient identification is on the item.
  • To inquire about a lost item, please call 1-808-242-2787 ( the admin Office) open Mon-Fri 9 am - 5 pm
  • In order to claim an item, the owner must describe it as closely as possible, then arrange to pick up the item in the Administrative Office and sign the Lost & Found Log.
  • Bank cards will be destroyed after one week (7 days). Other found items will be donated to charity or discarded after 30 days.

 
 

Questions?  email the boxoffice
 

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GUIDELINES FOR AMPHITHEATER EVENTS
 

Box Office hours: 

Tuesday-Saturday, 10 am- 6 pm

For Sunday & Monday ticketed events, the Box Office will open three hours before showtime in the amphitheater/event lawn; two hours before show time in Castle Theater/Yokouchi Pavilion; one hour before show time in McCoy Studio Theater.

Note that there is no admission charge to Schaefer Int'l Gallery; hours are 10am-5pm Tue-Sun

Address:

One Cameron Way, Kahului (near the intersection of Kahului Beach Road and Wahinepio Avenue). The MACC is situated across from the University of Hawai'i Maui College campus, and is adjacent to Keopuolani Park. Conveniently located within short driving distance from Kahului Airport or Iao Valley State Park.


OUTDOOR CONCERT GUIDELINES

  • All ticket sales are final
        RAIN or SHINE
        No refunds / No exchanges
        No Re-Entry
        If a ticket is lost, stolen or destroyed, it will not be replaced.

  • For the safety and enjoyment for all:
        No tailgate parties
        No outside food or beverages
        No backpacks, bags or large purses
         No umbrellas, signs, or flag-waving, or anything that will block the view of others
        No cameras, video or recording devices
        No weapons (firearms/knives/fireworks/etc.)
        All guests are subject to search

  • Parking $10 - $25 (All Fee lots are controlled by MACC)

  • It is unlawful for anyone under the age of 21 to obtain or consume alcohol OR for anyone to provide alcohol to a minor.
        All violators will be removed and prosecuted to the fullest extent of the law.

  • By law, the MACC is a non-smoking facility
        Non-smoking includes all smoking materials – vaping/e-cigs/etc.

Mahalo for your kokua